Privacy Policy
At Wintr Consulting Pty Ltd (“Wintr Consulting”, “we”, “our” or “us”), we understand that your personal information is important and deserves to be handled with care. As a migration consultancy, we regularly work with sensitive personal information provided by clients, sponsors and family members throughout the migration process.
This Privacy Policy explains how we collect, use, store and disclose personal information when providing migration services, operating our website and conducting our business activities. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website, contacting us or engaging our services, you acknowledge that your information may be collected and handled in accordance with this Privacy Policy.
Information We Collect
The information we collect will depend on the services you require and the nature of your enquiry. In many cases, we may collect personal information such as your name, date of birth, contact details, nationality, passport information, immigration history, employment history, educational qualifications and family details.
Where relevant to a visa application or immigration matter, we may also collect more sensitive information, including health information, criminal history information, financial information and other information required by Australian migration legislation or government authorities.
We may also collect technical information when you visit our website, including your IP address, browser type, device information and information about how you interact with our website.
How We Collect Information
Most personal information is collected directly from you when you submit an enquiry through our website, complete a consultation booking form, engage our services, provide documents, communicate with us by email or telephone, or participate in a meeting with our team.
In some circumstances, we may receive information from third parties where you have authorised us to do so or where it is reasonably necessary for us to provide our services. This may include information from employers, sponsors, educational institutions, skills assessing authorities, government agencies, family members, legal representatives or other professional advisers.
Why We Collect Information
We collect personal information so that we can assess your immigration options, provide migration advice, prepare and manage visa applications, communicate with government authorities and provide the professional services you have requested.
Your information may also be used to verify your identity, maintain client records, process payments, improve our services, comply with legal obligations and respond to enquiries made through our website.
If you choose not to provide information requested by us, we may be unable to provide advice or services, or we may be limited in the assistance we can offer.
Disclosure of Information
Providing migration services often requires us to share information with third parties involved in your matter. Depending on your circumstances, your information may be disclosed to the Department of Home Affairs, the Administrative Review Tribunal, skills assessing authorities, educational institutions, employers, sponsors, medical practitioners, translators, legal advisers and other organisations involved in assessing or processing your application.
We may also disclose information where required or authorised by law, or where you have given us permission to do so.
We do not sell personal information to third parties.
Overseas Disclosure
Because migration matters frequently involve overseas applicants, family members, employers, educational institutions and government agencies, personal information may sometimes be disclosed outside Australia where necessary to provide our services.
Where overseas disclosure occurs, we take reasonable steps to ensure that information is handled appropriately and only for legitimate purposes connected with your matter.
Website Analytics and Cookies
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and enhance the overall user experience. We may also use analytics services to better understand how visitors use our website and to improve our online services.
You may choose to disable cookies through your browser settings, although some features of the website may not operate as intended.
Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Information may be stored electronically using secure systems and cloud-based platforms, and access is restricted to personnel who require the information to perform their duties.
While we take security seriously, no electronic system can be guaranteed to be completely secure. For this reason, we cannot guarantee the absolute security of information transmitted over the internet.
Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe any information is inaccurate, incomplete or out of date.
Requests should be made in writing and we may require proof of identity before responding. We will respond within a reasonable period and in accordance with applicable privacy laws.
Privacy Complaints
If you have concerns about how your personal information has been handled, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices. Any updated version will be published on this website and will take effect from the date of publication.
Contact Us
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us at:
Wintr Consulting Pty Ltd
Email: info@wintrconsulting.com.au
Website: www.wintrconsulting.com.au